Privacy Statement
Privacy Policy – Sterling Products Pty Ltd
Effective Date: 1st April 2026
1. Our Commitment to Privacy
Sterling Products Pty Ltd (“Sterling”, “we”, “our”, “us”) is committed to protecting the privacy of personal information.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We take reasonable steps to ensure personal information is handled securely, lawfully, and transparently.
2. What Personal Information We Collect
We may collect personal information including:
- Name, address, phone number, email
- Business details (company name, ABN, role)
- Identification details (where required)
- Employment information (for job applicants)
- Payment and transaction details
- Any other information you provide to us
We only collect information that is reasonably necessary for our business operations.
3. How We Collect Information
We collect personal information:
- Directly from you (email, phone, forms, meetings)
- Through our website (contact forms, enquiries)
- Through business interactions (quotes, orders, projects)
- From third parties where authorised (e.g. clients, contractors)
4. Why We Collect and Use Your Information
We use your information to:
- Provide products and services
- Prepare quotes, invoices, and project delivery
- Communicate with you
- Manage client and supplier relationships
- Meet legal and compliance obligations
- Improve our services and operations
We will not use your personal information for unrelated purposes without consent unless required by law.
5. Disclosure of Personal Information
We may disclose your information to:
- Employees and contractors within Sterling
- Suppliers, subcontractors, and service providers
- IT systems and software providers (e.g. ERP, cloud systems)
- Professional advisors (accountants, legal, etc.)
- Government or regulatory bodies (if required by law)
We do not sell personal information.
6. Overseas Disclosure
Some of our service providers or systems may store data overseas.
Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
7. Data Security
We take reasonable steps to protect personal information from:
- Misuse or loss
- Unauthorised access
- Modification or disclosure
This includes:
- Secure IT systems and access controls
- Restricted staff access
- Secure storage of physical and digital records
8. Website & Cookies
Our website may use cookies and analytics tools to:
- Improve user experience
- Monitor website performance
These do not identify individuals personally.
9. Access and Correction
You may request access to your personal information or request corrections if it is inaccurate.
Requests can be made by contacting us (see below).
10. Retention of Information
We retain personal information only as long as required for:
- Business purposes
- Legal and regulatory requirements
We will securely destroy or de-identify information when no longer needed.
11. Complaints
If you have a concern about how we handle your personal information, you can contact us.
We will:
- Acknowledge your complaint
- Investigate the issue
- Respond within a reasonable timeframe
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Contact Us
Privacy Officer
Sterling Products Pty Ltd
Email: Info@sterlingproducts.com.au
Address: 13 Barrinia Street, Slacks Creek QLD 4127
13. Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.